Terms & Conditions

1. General

In these terms and conditions of sale, the Company is Wasser Group Limited whose office is at:

Wasser Group Headquarters
Low Profile House
94 Vale Road
London, N4 1PZ

2. Customer & Definitions

The Customer means the person, firm or company from whom an order is accepted by the Company. "Goods" means goods or services which are subject of such an order be it placed verbally or in writing.

The Customer agrees to purchase and have supplied the Goods or services specified in the form of an order.

3. Pricing & Payments

The total outstanding balance is payable within the agreed written payment terms prior to the goods being properly installed or delivered in accordance with the terms of the contract. Payment can be made in cash or by cheque made payable to the Company or by calling the office on 020 8800 1111 and paying by Credit/Debit card or bank transfer. Any outstanding balances not paid in by the Customer within the agreed payment terms will attract an interest rate of 3% above the Bank of England base rate per annum.

4. Pre-installation Surveys

Should a final technical survey be required, then the Company reserves the right to cancel this order in the event that the surveyor is not entirely happy that Company can fulfil its obligation to the Customer within the contract price. In this event, any deposit or monies in respect of the contract will be refunded in full by the Company with a written explanation as to why we cannot fulfil the obligations.

The Customer hereby acknowledges that the items and any diagrams in this contract have been checked and are correct.

5. Risk & Ownership

Risk shall pass to the Customer when Goods leave the Company’s premises where the Customer collects if applicable. Risk shall pass to the Customer when Goods have been installed by the company if applicable.

Notwithstanding that the risk in the Goods has passed to the Customer, the ownership of the Goods shall remain with the Company which reserves right to possession and to dispose of the goods until such time that payment has been received in full by the Company and cleared through the Company’s bank account.

6. Site Access & Installation

The Customer agrees to permit access to the Company, its employees and workmen to the installation or service address at all reasonable times in order that the Company may carry out the works scheduled. If, within 28 days of being advised that the Company is ready to install or carry out a service, the Customer has not agreed to an installation or service date, the balance of the product or service supply cost becomes payable.

The Customer will provide the free use of a reasonable amount of water and electricity if applicable.

7. Property Damage & Decor

The Company will take all reasonable care of the Customer’s property when carrying out the work but cannot accept liability for damage or redecoration.

The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property if applicable, e.g. radiators, pipes, electricity, telephone or television cables and the Customer shall remove all household fixtures, if applicable, before the installation is due to commence. The Company does not take any responsibility for damage caused to any of the above if not removed by the Customer whilst work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out work due to site specific restrictions/conditions.

8. Product Specifications

The Company reserves the right to make minor variations in the specification of any of its products or services at its discretion and without prior notice to the Customer, in keeping with the Company’s policy of continuous development and improvement.

9. Acceptance & Guarantees

The Customer shall be deemed to have accepted the Goods or services if not rejected within 30 days of delivery or collection or immediately in the event of the Customer having signed a note of acceptance or delivery. Rejection subsequently will not be acceptable to the Company.

Product guarantees if applicable will come into effect immediately upon completion of the works provided that the full price has been received (less any appropriate amount in the event of defects) by the Company on the due date. The Company will repair or replace all goods which are or become defective by reason of faulty materials or workmanship in line with the guarantee and the Consumer Rights Act 2015.

10. Completion Delays

The service delivery or installation period quoted is that anticipated at the time of the order and will be improved on if possible. In the event that this contract is not completed within the specified delivery period, the Customer may serve notice on the company in writing, requiring that the work be carried out and completed within six weeks. If the work is not completed within such extended period, the Customer may cancel the uncompleted work and without loss of any deposit paid by serving written notice by recorded delivery post to the Company without penalty on either side.

Notwithstanding the foregoing, the Company shall not be liable for any delay in the completion of work which arises from causes beyond the reasonable control of the Company. In the event that time has been made the essence of the contract, time shall not run during such delay or when a delay on the Customer’s account is operating.

11. Liability & Rights

The Company’s liability to the Customer in respect of the direct or indirect consequences of any breach or non-performance howsoever caused or of the strikes or of lock-outs or of any other circumstance beyond the Company’s control or of non-supply by a third party or arising out of negligence or of any misrepresentation or of force majeure or of any other tort or breach of statute by the Company. its employees or its agents shall be limited to the price of the goods which are subject matter of the particular order.

Nothing in these terms and conditions shall be interpreted as excluding or restricting the statutory rights of the Customer.

12. Law

The formation, construction and performance of this agreement shall be governed in all by English Law.