Privacy Policy | Wasser Group

Introduction

At Wasser Group we take privacy very seriously and will never share personal data with a 3rd party without consent.

This Privacy Policy describes how we obtain and use your personal data, and what your rights are. Please review it carefully. You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. If you have any questions please contact us by email at info@wassergroup.co.uk.

Who We Are

Our Company registered Name is Wasser Group LTD and we trade as Wasser Group.
Our website address is: www.wassergroup.co.uk
We are based in London, serving London and the surrounding areas.

What Information Do We Collect?

We collect personal information such as Names, Addresses, phone numbers, and email addresses including the services a person may require via our online quote and contact forms. We also gather information direct from clients who have contacted us via other offline means.

Providing goods and services to our clients
Responding to any queries or emergency callouts
Following up on boiler, heating, electrical, or plumbing work completed
Delivering marketing and events communication
Meeting legal obligations (e.g., prevention of fraud)
Meeting internal audit requirements

What Legal Basis Do We Have For Processing Your Personal Data?

Wasser Group processes the data we collect relying upon the following legal bases: consent, contract, public task, and legal obligation.

When personal data is collected through consent you have a right to view the information we hold and ask for it to be updated or to be forgotten (deleted) from our system. Contact us at info@wassergroup.co.uk for more information.

When Do We Share Personal Data?

We may provide your personal data to our suppliers and service providers, including other companies in our group, who provide certain business services for us and act as "processors" of your personal data on our behalf. In addition, we may disclose your personal data if we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of our business, our customers or others. This includes exchanging information with other organisations for the purposes of fraud protection.

How Long Do We Keep Your Personal Data?

We retain your personal data for no longer than is necessary for the purposes for which it was provided. What this means in practice will vary between different types of data.

Legal obligations under applicable law to retain data for a certain period of time.
Statute of limitations under applicable law.
Potential or actual disputes.
Guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your personal data from our systems when it is no longer needed.

How We Store Client Data

Your data will be stored securely in line with industry best practice at all times. The security measures in place are reviewed annually.
Your data will be stored only on secure, GDPR compliant servers.

Your Rights In Relation To Personal Data

Rights to be informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights.
Right of access – You have the right to obtain access to your personal data and certain other information.
Right to rectification – You are entitled to have your personal data corrected if it is inaccurate or incomplete.
Right to erasure – The ‘right to be forgotten’ enables you to request the deletion or removal of your personal data where there is no compelling reason for us to keep using it.
Right to restrict processing – You have the right to ‘block’ or suppress further use of your personal data in certain circumstances.
Right of data portability – You have the right to obtain and reuse your personal data in a structured, commonly used and machine-readable format.
Right to object to processing – You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes.
Right to withdraw consent to processing – If you have given your consent to us to process your personal data for a particular purpose, you have the right to withdraw your consent at any time.
Right to make a complaint – You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data.

Use of Cookies and Other Technologies

We collect information about your use of our Site through cookies. Cookies are text files stored on your device that help websites remember who you are and information about your visit.

What cookies are used on this Site?

Essential: Cookies essential for us to provide you with a service you have requested.
Analytics: Analytics cookies help us understand how users engage with our Site, counting the number of different people coming to our Site or using a particular feature.
User Cookies: Cookies to improve your experience by remembering your preferences.

How can I reject or opt out of receiving cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site.

Linking to Other Websites

Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit.

How to Contact Us

If you would like to exercise your data protection rights or if you are unhappy with how we have handled your personal data, please feel free to contact us at info@wassergroup.co.uk. If you’re not satisfied with our response to any enquiries or complaint, you can make a complaint to the Information Commissioner’s Office (ICO) directly.